Client Success Manager

Client Success Manager @ POW Media

Are you ready to make an impact and join a team dedicated to helping entrepreneurs and their families embrace Bitcoin and secure their financial futures?

If you are a visionary, passionate about crafting exceptional customer experiences, and driven to build systems that foster growth and retention, this role is for you.

If you are coachable and hungry for growth, opportunity, and impact, and want to join our high-performing team, keep reading, because here’s what we value:

✅ Proof of Work – Growth mindset.
✅ Keep It Simple – We scale in layers to avoid complicating the core business.
✅ Build the People – We build people; people build the machine.
✅ Bitcoin Only  – Cheerfully & constructively broadcasting bitcoin signal through the noise.

About the role

We are looking for a talented Client Success Manager to design and execute an exceptional customer journey. In this role, you will build and refine systems, ensuring seamless onboarding, customer satisfaction, and long-term retention. You’ll work directly with the first cohort of coaching clients, collecting insights to develop SOPs and processes that scale with the business.

Starting as a one-person department, you will lay the foundation for a growing team, taking ownership of the customer experience and directly contributing to the success of our customers and business.

Core Responibilities:

• Customer Onboarding: Design and implement a seamless onboarding process that sets clients up for success in their bitcoin journey.

• Customer Coordination: Proactively engage clients in the fulfillment funnel, coordinate scheduling with our coaches to help them get setup with bitcoin hardware wallets, etc.

• Assistant Coach Duties: Help identify pain points & education frameworks to help customers succeed in their journey down the bitcoin rabbit hole. 

• Retention: Build strategies to ensure high customer satisfaction, renewals, and loyalty.

• Testimonial Acquisition: Develop processes to collect and share customer success stories.

• Process Development: Create scalable SOPs and playbooks for onboarding, engagement, and feedback collection.

• Growth: Scale the department as the business grows, including hiring and mentoring new team members.

• Technology: Leverage High Level CRM & other tools to manage and optimize customer interactions, renewals, and feedback.

Non-Core Responsibilities:

• Collaborate with other departments to identify and resolve customer pain points.

• Support the marketing team by sharing testimonials and customer feedback.

• Support the lead coach by co-creating educational frameworks for group coaching calls.

• Stay informed about trends in customer success and integrate best practices.

Day-to-Day Activities:

• Engage with the first cohort of customers to understand their needs and challenges.

• Develop and refine onboarding materials, including welcome kits, courses, and training guides.

• Collect feedback through customer satisfaction surveys and direct interactions.

• Monitor customer success metrics and take proactive steps to improve them.

• Document SOPs and playbooks to standardize and scale processes.

• Use “Go High Level” software & other tools to track renewals, feedback, and customer interactions.

Qualifications:

• Customer-Centric Vision: A passion for crafting exceptional customer journeys.

• Organizational Skills: Ability to build and document systems that drive efficiency.

• Results-Oriented: Focused on driving renewals and gathering testimonials.

• Adaptability: Comfortable building processes from scratch in a dynamic environment.

• Technology Savvy: Familiarity with CRM platforms (preferably High Level) or a willingness to learn.

• Leadership Potential: Ready to mentor and grow a team as the business scales.
  

Salary and Benefits:

• $60k/year CAD base salary.

• Performance-based bonuses tied to customer retention and testimonial goals. (10% commission on package upgrades + retention bonuses)

• On-target total compensation range ~$125-150k/year CAD

• Flexible work environment with opportunities for professional growth.

• Access to ongoing training and resources.

Our Hiring Process:

We value your time and interest in our company! Here’s how we get to know each other:

1. Application Review: Please note a 1-minute video is required for consideration. Please submit the video in the form below!

2. Initial Chat: A 15-minute high-level overview of your experience.

3. Strength Tests: Assessments on interaction, work style, and learning preferences.

4. Interview: Meet with 1–2 company leaders to get to know each other.

5. Test Project: A paid opportunity to showcase your skills and problem-solving approach.

6. Final Interview: A call with the CEO.

-> Offer: Join the team if we both feel it’s a fit!

About Us:

POW Media is a Bitcoin-focused coaching business dedicated to empowering entrepreneurs and their families to secure their financial futures. Our team is built on core values of Proof of Work, Simplicity, and People First. Together, we’re creating a community of sovereign individuals and building systems that scale effortlessly.

If this sounds like the role for you, we can’t wait to hear from you.